“Customer Service is not a department – it’s an attitude.”
We want to provide you with a simple, effective utility management plan that will increase your bottom line and be flexible to change with your goals.
Our team is actually your team. We never forget whom we serve, and our staff includes professionals in the fields of accounting, customer service, law, IT, collections, construction, and technical services.
From Humble Beginnings...
NES was founded in 1968 and purchased by current ownership in 1988. In 1988 there was one employee: the owner. The first year he used a Commodore64 to type the utility bills for his first client which was an apartment community in St Petersburg, Florida. Today, the same owner oversees 100+ team members who send millions of utility bills every year. Throughout the decades, one thing hasn't changed: the friendly and professional service that sets NES apart in the utility management industry.
2022 | NES now services communities in 43 states, including Alaska
2021 | My Reads is now offered by NES
2020 | Utility Bill Pay by NES is launched
2019 | NES services over 40 states and sends millions of bills annually
2018 | NES celebrates 50 years in business with an updated logo
2014 to 2016 | NES retains Treasury Position on the UMCA Board of Directors
2011 | NES ownership is approached to testify as an expert witness in submetering, billing case
2007 | NES announces the addition of 39th state in which it does business
2005 | NES ownership voted to serve on the Board of Directors of the UMCA
2004 | NES works with regulators to draft NCUC regulations
1999 | NES announces reaching 25 states in which they do business
1998 | www.submeter.com, www.submeter.net launched
1996 | NES moves into new, corporate owned, headquarters
1994 | NES joins NSUAA, (now UMCA) the nations first association body of industry leaders, designed to promote utility conservation
1992 | Submetering of gas, and electric become the latest in services added to the submetering portfolio
1991 | Submetering of water added as a primary service to new, and existing clients. RUBS billing of all utilities announced and launched
1990 | Water conservation audits and installations are added as primary services to the existing client base
1988 | NES is purchased by current ownership who continues to be involved in day to day operations
1968 | NES is formed as National Utility Service in St. Louis, Missouri